Terms of sale

Terms and conditions of sale

Website: mouratoglou-apparel.com

Updated on November 19, 2025

1. APPLICATION OF THE TERMS AND CONDITIONS OF SALE

1.1. Scope of application:

These general terms and conditions of sale (hereinafter the “T&Cs”) govern, without restriction or reservation, all sales of products (hereinafter the “Products”) concluded on the merchant website available at the following URL address: mouratoglou-apparel.com (hereinafter the “Site”), between the company Mouratoglou Merchandise, a simplified joint-stock company with a single shareholder with share capital of €5,000, registered with the Antibes Trade and Companies Register under number 900 011 644, having its registered office at 3550 route des Dolines, 06410, Biot, e-mail address hello@mouratoglou-apparel.com, VAT FR 77900011644 (hereinafter “MM”) and any consumer within the meaning given by French law and case law (hereinafter the “Client”).

1.2. Acceptance of the T&Cs:

These T&Cs are accessible by the Client and more generally to any internet user directly by clicking on the “Terms and Conditions of Sale” link on all pages of the Site. By clicking on “Order”, the client accepts our terms and conditions of sale as specified above this button. Indeed, any order or pre-order made by the Client is conditional upon the prior consultation and acceptance without reservation of the T&Cs by the Client as mentioned on the page of the Site preceding the finalization of the order: “By clicking on ‘Order’, you accept our terms and conditions of sale.” The Client’s order or pre-order of Products therefore implies full and unreserved adherence by the latter to the T&Cs. No special condition may prevail over these T&Cs.

It is further specified that any communication sent to the Client in the context of the order by the latter on the Site (order confirmation e-mail, shipping confirmation e-mail, etc.) also contains a link redirecting the Client to the T&Cs.

1.3. Modification of the T&Cs:

MM reserves the right to adapt or modify unilaterally at any time and without notice these T&Cs. The version of the T&Cs applicable to the sales of Products is that in force on the date the order or pre-order of Products is placed by the Client.

2. DESCRIPTION OF THE PRODUCTS

MM offers the Client to purchase clothing, bags, and sports accessories of the Mouratoglou brand. MM undertakes to provide the Client with the Products in accordance with the offers as presented on the Site and accepted by the Client when placing the order or pre-order.

MM reserves the right to change at any time and without notice the Products offered for sale on the Site, without this affecting orders or pre-orders already placed.

3. PRICES OF THE PRODUCTS

The prices of the Products invoiced are those appearing on the Site at the time of the validation of the order or pre-order by the Client. The prices are indicated in euros all taxes included (VAT). The prices of the Products do not in any way constitute offers likely to bind MM beyond the date on which the order or pre-order was placed. MM reserves the right to modify its prices at any time and without notice.

4. ORDERS, PRE-ORDERS AND PAYMENT OF THE PRODUCTS

4.1. Majority:

The Client who places an order or a pre-order on the Site must be a natural person of legal age or emancipated, and with legal capacity. The order or pre-order may be placed by the Client in his own name and for his account, in the name and on behalf of a third party of legal age or a minor with the agreement of his legal representatives.

4.2. Consumer:

The Client who places an order or pre-order on the Site may act only for strictly personal purposes and unrelated to any commercial activity, thereby excluding all resellers or intermediaries acting in the name and on behalf of resellers. Consequently, by accepting these T&Cs, the Client confirms that he is acting as a consumer and that he has no intention of reselling the Products for commercial purposes.

4.3. Placing orders and pre-orders online:

To order a Product, the Client must choose a Product directly on the homepage of the Site or in the various tabs accessible via the drop-down menu. The Client may select only Products that are currently in stock.

The Client selects a Product currently in stock by clicking “Order”.

The Client must confirm his choice in the “Cart” tab by clicking “Order” (1st click) and is invited either to (i) create his user account (hereinafter the “User Account”) by entering the following information: e-mail address, last name, first name, password or to (ii) enter his e-mail address and his password to access his User Account that he would have previously created via the “Sign in” then “Create an account” tab, pinned on the search bar appearing on the homepage of the Site or to (iii) place an order, as a guest, without creating an account.

The Client must then fill in information concerning the method of delivery and the place of delivery, as well as the method of payment, as described in Article 4.6 hereof, the billing address and the details of his bank card. Then, in the case of payment via Shop Pay or PayPal, the Client is redirected to another page on which he is invited to enter his payment details. To validate his order and proceed to payment of the price of the Product, the Client must click “review order” (2nd click).

The Client must check the accuracy of his selection before confirming his order. By clicking “review the order”, the Client places a firm order for the Products placed in the cart.

4.4. User Account:

The User Account is accessible by inserting the e-mail address and the password that the Client will have chosen. For more information on the User Account, the Client may consult the Terms and Conditions of Use [link].

4.5. Price of the Products:

The Products are indicated in euros and are understood all taxes included, excluding delivery costs, the latter being displayed separately before the finalization of the order or pre-order.

Without prejudice to orders or pre-orders already placed by the Client, MM reserves the right to modify at any time and without notice the prices of the Products.

4.6. Payment of the Products:

The Products are payable in euros, in cash at the time of the order or pre-order.

Payment for the Products may be made by Visa, Master Card, American Express, Shop Pay or Paypal through the secure payment interface Stripe, in order to protect as effectively as possible all data relating to the means of payment. Any guarantee as to the security of this system is entirely the responsibility of the secure interface and cannot be attributed to MM. At no time will the Client’s banking data be transmitted to a third party. The Client expressly acknowledges that the communication of his bank card number on the secure payment interface constitutes authorization to debit his bank account up to the invoiced price.

5. CONFIRMATION – MODIFICATION AND CANCELLATION OF ORDER OR PRE-ORDER

5.1. Confirmation of order or pre-order:

At the end of the payment made by the Client on the Site, MM will send the Client a confirmation e-mail summarizing the Products ordered, the price of the Products, the total price of the order placed, including delivery costs where applicable.

5.2. Modification of the order or pre-order by the Client:

No modification of the order made by the Client is accepted by MM, except with the agreement of the latter on a case-by-case basis. In the event that the Client wishes to make such a modification, he must send his request to MM by electronic means at the following address: hello@mouratoglou-apparel.com. MM’s customer service will then be responsible for making the desired modification, subject to MM’s acceptance, to the extent possible (in particular in the case where the order has already been shipped).

5.3. Cancellation of the order or pre-order by MM:

In the event of refusal of payment authorization by bank card reported by the Client’s banking establishment or any other payment incident, the order for Products will be canceled by MM, unless the Client makes payment without delay by any other means accepted by MM.

MM will also be entitled to cancel an order (i) that is fraudulent or abnormal, (ii) made by a Client with whom there is a dispute relating to the payment or delivery of a previous order or pre-order, or (iii) that does not comply with these T&Cs. In this case, MM will inform the Client either directly on the Site, or by e-mail.

Orders will be honored within the limit of the availability of the Products. If, despite MM’s vigilance, the Products ordered are no longer available, the Client will be informed as soon as possible by e-mail to the e-mail address indicated by the Client when placing his order on the Site. The Client may then choose another Product or cancel his order and be reimbursed (to the means of payment that will have been used by the Client at the time of the order) as soon as possible.

6. DELIVERY OF THE PRODUCTS

6.1. Delivery method:

When placing his order or pre-order, the Client may choose to be delivered (i) directly to the address indicated by him or (ii) to a pickup point.

6.2. Countries of delivery:

Delivery of the Products is available in the countries indicated on the Site at the time of choosing delivery.

6.3. Delivery times:

Delivery of the Products will occur, subject to full payment of the price, within the timeframes indicated on the Site which begin to run upon receipt of the order confirmation e-mail. In the absence of mention on the Site, MM will deliver the Products without undue delay and at the latest within 30 working days following the order;

In the event of a shipping or delivery delay reported to MM by the Client, by mail or by e-mail to the contact details appearing in Article 14 below, MM undertakes to take all necessary steps, in particular through the opening of a ticket enabling an investigation to be carried out with the carrier concerned, in order to locate the parcel. In the event that the parcel is located at the end of this investigation, and provided that the delay is not the result of the Client’s fault (in particular in the event of incorrect delivery information provided by the Client at the time of the order or pre-order), MM will inform the Client and indicate the new scheduled delivery date.

Conversely, if the parcel cannot be located, and provided that the delay is not the result of the Client’s fault (in particular in the event of incorrect delivery information provided by the Client at the time of the order or pre-order), MM will proceed with the refund of the order or a new shipment of the order concerned, at its expense. In the event that certain products initially ordered by the Client are no longer available (in the event of changes in stocks between the date of the initial order and the date of the complaint made by the Client), MM will refund the Client the amount corresponding to the price of the items concerned.

6.4. Delivery costs:

The delivery costs are indicated on the Site at the time of placing the order and are to be paid by the Client in addition to the price of the Products.

6.5. Receipt:

Each delivery is deemed to have been made as soon as the carrier makes the Products available to the Client or to a third party designated by him, materialized by the control system used by the carrier. No dispute relating to the delivery itself will be possible against MM if the parcel appears as having been delivered, the carrier’s computer system being proof.

The Client is required to check the condition of the packaging as well as of the Products upon delivery and to ensure that the delivery corresponds to the order or the pre-order made by him.

It is up to the Client to make the reservations and claims that he deems necessary, or even to refuse the parcel, when the parcel is open or manifestly damaged upon delivery. In the event that the parcel is damaged upon delivery, the Client must check in the presence of the carrier the condition of the Products before signing the delivery note and precisely indicate on the carrier’s delivery note any reservation in the event of missing or damaged Products.

If this is not possible, the Client is invited to make reservations as to the condition of the Products by indicating on the delivery note “subject to verification of the goods in view of the poor condition of the parcel” and by describing the damage.

7. WITHDRAWAL PERIOD AND PROCEDURE

In accordance with Article L. 221-18 of the Consumer Code, the Client has a period of fourteen (14) days from the day of receipt of any product ordered to exercise his legal right of withdrawal without having to give reasons for his decision.

In accordance with Article L.221-28 of the Consumer Code, the right of withdrawal is not applicable in certain cases provided for in said article.

To return an item and be reimbursed, the Client must follow the following steps:

Contact MM either by sending an email to hello@mouratoglou-apparel.com or by filling out the form available on the “Contact Us” page.
The Client must provide the following information: their order number, the list of items to be returned, the reason for the return, their full name, full postal address, email address, and phone number.

Once the request has been received, MM will send them a prepaid return label. The cost of this label will be deducted from the final refund, after the items have been received and checked.

The sending of the return parcel must be carried out within fourteen (14) days from receipt of the parcel by the Client.

In the event that the Client exercises his right of withdrawal under the conditions provided for in this article in terms of period and modalities for returning the Products, and in accordance with Article L. 221-24 of the Consumer Code, MM will reimburse him the price of the returned Products, after verification of said Products, within a reasonable period and, in any event, at the latest 14 days following the date on which MM received the returned Products.

MM will make this refund using the same means of payment as that used by the Client for the initial transaction. In any event, the Client will not bear any fees as a result of this refund.

It is specified that the Client must bear any customs fees or import taxes if they decide to exercise their right of withdrawal.

8. WARRANTIES

The Client benefits from the legal guarantees of conformity and hidden defects, in accordance with the legal provisions in force.

It is recalled that within the framework of the legal guarantee of conformity, the Client:

• benefits from a period of two years from the delivery of the goods to act;
• has the right to bring the goods into conformity by repair or replacement or, failing that, a reduction in price or the termination of the contract, under the conditions set out in the Consumer Code;
• is exempted from providing proof of the existence of the lack of conformity of the goods during the twenty-four months following the delivery of the goods.

The legal guarantee of conformity applies independently of the commercial guarantee which may possibly cover the goods.

It is recalled that the consumer may decide to implement the warranty against hidden defects of the item sold within the meaning of Article 1641 of the Civil Code and that in this hypothesis, he may choose between the resolution of the sale or a reduction of the sale price in accordance with Article 1644 of the Civil Code.

9. LIABILITY

Information relating to all the Products offered for distance sale is available in all Mouratoglou boutiques, on the Site or via customer service.

The photographs, graphics and descriptions of the Products offered for sale are for guidance only and do not in any way bind MM. The Client has the possibility of obtaining additional information by contacting customer service or at Mouratoglou boutiques. If every effort is made to ensure that the color and the pattern of the Products whose photos are displayed on the Site are faithful to the original Products, variations may occur, in particular due to the technical limitations of color rendering on computer equipment. Consequently, MM cannot be held responsible for non-substantial errors or inaccuracies in the photographs or graphic representations of the Products appearing on the Site.

MM has only an obligation of means for all stages of access and ordering on the Site. MM’s liability is expressly excluded, which the Client acknowledges, for any inconvenience or damage inherent to the use of the Internet.

MM’s liability is expressly excluded, which the Client acknowledges, in the event of (i) improper use of the Products or non-compliance with usage recommendations, (ii) indirect, consequential or immaterial damages resulting from the use of the Products, or (iii) force majeure within the meaning of Article 1218 of the Civil Code and the applicable case law.

10. INTELLECTUAL PROPERTY

10.1.

The trademarks, logos, documents, studies, domain names, images, videos, texts, know-how and more generally any other information subject to intellectual property rights in connection with the Products are and remain the exclusive property of MM. No transfer of intellectual property rights is carried out through these T&Cs. The Client acknowledges and accepts in particular that the Products are subject to intellectual property rights.

10.2.

The Client may only refer to or use the trademarks, logos, documents, program media, methodologies, studies, domain names, images, videos, texts, know-how and any other intellectual property right belonging to MM with MM’s express, written and prior authorization. In this respect, MM reserves the right to oppose, stop and seek compensation for any use of its intellectual property rights that it considers to be infringing, unfair, constituting acts of parasitism or contrary to its image or to rights it may have granted.

11. PROTECTION OF PERSONAL DATA

11.1.

The purchase of Products by the Client as well as their supply by MM involve the processing of personal data. To learn more about the processing implemented by means of their data, the Client is invited to consult the Privacy Policy accessible via the following link: [link].

11.2. Acceptance of the Privacy Policy:

The Privacy Policy is accessible to Clients by clicking on the “Privacy Policy” link on all pages of the Site. Any order or pre-order made by the Client entails confirmation of the consultation of this Privacy Policy by the Client online and acceptance of the terms thereof.

12. OPT-OUT FROM TELEPHONE SOLICITATION

In accordance with the provisions of Article L.223-2 of the Consumer Code, the Client has the possibility to register on the Bloctel list to opt out of telephone solicitation. This registration is free and makes it possible to protect the client against any unwanted telephone solicitation.

To find all the information relating to this list and the steps to take to register, the Client may go to the official Bloctel website (https://www.bloctel.gouv.fr).

In accordance with the regulations in force, registration on Bloctel does not prevent MM from contacting him for reasons related to the performance of his current contract.

13. DISPUTE RESOLUTION AND APPLICABLE LAW

13.1. Amicable Solution:

In the event of a dispute relating to the conclusion, validity, interpretation, performance, non-performance or termination of sales concluded pursuant to these T&Cs, the Parties will attempt to find an amicable solution before any legal action or recourse to mediation, it being specified that this approach does not interrupt the time limit for bringing an action. If the Client does not consider MM’s response satisfactory, the Client has the possibility of resorting to a consumer mediator in accordance with Article L612-1 of the Consumer Code. In order to submit his dispute to the mediator, the Client must:

(i) fill in the form on the Website https://sasmediationsolution-conso.fr/, or

(ii) send his request by ordinary or registered mail to Médiation Solution, 222, chemin de la bergerie 01800 SAINT JEAN DE NIOST, or

(iii) send an e-mail to the following address: contact@sasmediationsolution-conso.fr.

In order to be processed quickly, any mediation request from the Client must contain the following information: the Client’s postal, electronic and telephone contact details, MM’s contact details, a brief statement of the facts, proof of prior steps with MM.

13.2. Applicable law and allocation of jurisdiction – Language:

These T&Cs are written in the French language. In the event that they are translated into one or more foreign languages, the language of the T&Cs depending on the country hosting the Site in which the Client orders the Products, only the French text shall prevail in the event of a dispute.

All the provisions appearing in the T&Cs, as well as all the purchase and sale transactions referred to therein, will be subject to French law and to the competent courts.

14. CONTACTING MM

The Client can obtain information or ask questions to customer service by:

e-mail at the following address: hello@mouratoglou-apparel.com, or
postal mail at the following address: Mouratoglou Merchandise, 3550 route des Dolines, 06410, Biot.

ANNEX

WITHDRAWAL FORM

(Please complete and return this form only if you wish to withdraw from the contract)

To the attention of Mouratoglou Merchandise – Customer Service – 3550 route des Dolines, 06410, Biot.

I/we () hereby notify you of my/our () withdrawal from the contract relating to the sale of the good(s) ()/for the provision of services () below:

Ordered on ()/received on ():

Name of the consumer(s):

Address of the consumer(s):

Signature of the consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.